Shipping Policy

At CWU-ATH, we prioritize making shopping convenient for you, which includes stress-free shipping. Below is an outline of our shipping policy:

1. Shipping Methods 

  We provide a variety of shipping methods based on your order size and location. During checkout, you can select the option that best suits your needs. We partner with trusted courier services to ensure timely delivery.

1. Order Tracking 

  After placing your order, you will receive a confirmation email containing a tracking link. This allows you to monitor your order’s progress and estimated delivery time.

1. Account Convenience 

  While creating an account is not mandatory, it offers added convenience by saving your shipping and payment details for faster future checkouts.

1. Payment Options 

  We accept all major Visa and MasterCard payments and also offer payment plans through zipMoney. Full payment is required at the time of checkout.

1. Delivery Fees 

  Delivery fees vary depending on the size and location of your order and will be calculated at checkout. Alternatively, you may choose in-store pickup if you are located nearby.

1. Order Processing 

  Once your order is placed, we begin processing it immediately to prepare for shipping. Should any issues arise, our team will contact you directly.

1. Assembly Requirements 

  Most items are delivered pre-assembled. However, larger or more complex items may require assembly, particularly for orders outside our local delivery area. 

 

Please note, order processing takes 2-10 business days after order confirmation. We strive diligently to fulfill all orders on time, and if there’s an unexpected delay, we’ll communicate with you directly.

Local Delivery: If you’re in ____, we offer local delivery or in-store pickup. Our delivery team will contact you directly to arrange a suitable delivery time.

In-store Pickup: We offer pickup from our [warehouse location] [business hours]. Kindly bring your order confirmation to collect your order.

International Delivery: Currently, we offer shipping only within Australia, with a focus on WA.

For order status inquiries, please contact us via [business email] or call us at [business number]

P.O. Boxes: We can ship small items to P.O. boxes via Australia Post.

For any further queries or concerns, feel free to reach out to us at [business email]. Thank you for choosing CWU-ATH for your assistive technology solutions.