FAQS
CWU Assistive Tech Hub FAQs
Below are the answers to our frequently asked questions. If you can’t find an answer to your question here, please get in touch with our Customer Care team by phone on (to follow) or email cwu@assistivetechhub.com.au.
Shipping Information
We offer a variety of shipping options depending on your location and the size of your order. You can see available options by selecting your state and postcode during checkout. Our main carriers include reliable services like ______, ensuring timely delivery.
Once your order is placed, you will receive a confirmation email containing a tracking link. This link allows you to follow the real-time progress of your shipment until it reaches your doorstep.
An account is not required to place an order with us, but having one can make the checkout process faster and more convenient by securely storing your address and payment details for future purchases.
Payment
We accept all major Visa and Mastercard payments. Additionally, you can opt for flexible payment plans through zipMoney, allowing you to spread the cost of your purchase over time.
Yes, the full order value must be paid at checkout. Orders are processed only after full payment is received.
Delivery
The delivery fee is calculated based on the size of your order and your location. During checkout, you can choose from several options, including basic delivery and in-store pickup for local customers
Once your order is received, it is promptly picked and prepared for shipping from our warehouse. If there are any issues, our customer service team will contact you directly by phone
While many items are shipped assembled, some larger or more complex items may require assembly upon delivery, especially if shipped outside our local area. Please contact our customer service team if you need specific details about assembly requirements
Order Process
- Verify Your Cart: Check the items in your shopping cart. Adjust quantities as needed and proceed to checkout.
- Enter Checkout Details: Fill in your shipping, billing, and payment information. Review your order before finalizing it.
- Review and Place Order: Confirm all details and submit your order. You’ll receive an online receipt and a confirmation email with your order details.
- Track Your Order: Use the provided link in your confirmation email to track your order’s progress.
Customer Support
Our dedicated customer support team is ready to assist you with any inquiries. Feel free to email us or call our support line for prompt assistance.
Our team comprises skilled assistive technology specialists who are experts in recommending and prescribing the best solutions for your needs. Meet our team or visit one of our showrooms to experience our products firsthand.
Thank you for choosing CWU Assistive Tech Hub. We are committed to providing you with exceptional service and the best in assistive technology solutions.