How Shopping Centres in Perth Are Becoming More Inclusive

Perth is experiencing a positive shift toward inclusive retail, as more shopping centres upgrade their facilities to cater to people with disabilities, seniors, and mobility aid users. But despite these improvements, many shoppers still face challenges navigating crowded stores, narrow aisles, or inaccessible entrances.

For individuals using wheelchairs, scooters, or walkers, a single step, a poorly designed ramp, or a lack of automatic doors can turn shopping into a stressful experience. This is why Perth malls are investing in better accessibility, assistive technology, and staff awareness programs.

At Assistive Tech Hub, we work closely with malls and retail operators to provide mobility solutions and practical guidance that make inclusive shopping a reality for all.

The Need for Accessible Retail Spaces in WA

Western Australia is home to a growing population of elderly and mobility-impaired residents. According to local data, thousands of Perth residents rely on wheelchairs, scooters, or walking aids in their daily lives.

Without proper accessibility:

• Shoppers may avoid certain malls, reducing foot traffic and revenue.
• Carers and family members face extra strain, making trips shorter or less frequent.
• Retailers risk complaints or legal issues under the Disability Discrimination Act (DDA).

Making a mall inclusive from entrance to checkout is not just ethical—it benefits the entire retail ecosystem.

Recent Accessibility Improvements in Perth Malls

In recent years, several Perth shopping centres have begun enhancing their accessibility features, including:

• Automatic sliding doors and wider entrances for wheelchair and scooter users.
• Improved ramp gradients and elevator access connecting multi-level retail spaces.
• Accessible restrooms and parent rooms with adequate maneuvering space.
• Reserved mobility parking spots closer to entrances.
• In-mall mobility services, such as loanable wheelchairs and scooters.

These upgrades make shopping less stressful and more welcoming for people of all abilities.

Assistive Technology and Staff Training Programs

Technology plays a key role in retail accessibility. Malls in Perth are integrating:

• Powered wheelchairs and mobility scooters for customer use.
• Clear digital and tactile signage for those with visual impairments.
• Accessible trolleys and baskets designed for wheelchair attachment.

Equally important is staff training. Even with the right equipment, shoppers need knowledgeable employees who:

• Understand how to assist wheelchair and scooter users safely.
• Can offer directions to accessible entrances or facilities.
• Are aware of inclusion policies to ensure every visitor feels respected.

Assistive Tech Hub helps malls choose reliable equipment and provides training recommendations to maintain high accessibility standards.

Case Studies: Leading Inclusive Centres in Perth

Some Perth malls are already setting the benchmark for inclusive shopping:

1. Lakeside Joondalup Shopping City – Offers wheelchair and scooter hire, plus multiple accessible restrooms.
2. Westfield Carousel – Features wide aisles, multiple lifts, and mobility parking bays for easier access.
3. Karrinyup Shopping Centre – Recently upgraded with improved signage, automatic doors, and loanable mobility aids.

These examples show that investing in accessibility leads to better community reputation and higher shopper satisfaction.

What More Needs to Be Done

While progress is visible, many Perth malls still have room to improve. Common gaps include:

• Limited in-mall mobility equipment, leaving some visitors without support.
• Cluttered aisles and temporary displays that block wheelchair navigation.
• Insufficient signage guiding shoppers to elevators or accessible restrooms.

Solutions include expanding mobility aid availability, regular accessibility audits, and partnering with local experts to maintain compliance with AESMM 2025 and the DDA.

FAQs

1. Do all Perth shopping centres provide wheelchairs or scooters?
   Not all. Larger centres usually offer loanable equipment, but availability varies, so it’s best to check in advance.
2. How can I request accessibility assistance while shopping?
   Visit the customer service desk or call ahead to arrange wheelchair or scooter use and confirm parking options.
3. Are Perth malls legally required to be accessible?
   Yes. Under the Disability Discrimination Act (1992), businesses must provide equal access to facilities and services.

Moving Perth Retail Toward Full Inclusion

Perth’s journey toward fully inclusive shopping is ongoing, but the momentum is clear. By combining assistive technology, thoughtful design, and trained staff, shopping centres can enhance experiences for every visitor.

Explore our mobility and accessibility solutions or contact Assistive Tech Hub to create a more inclusive retail environment for Perth shoppers.