Why Planning Matters for Assistive Tech Purchases
Buying assistive technology (AT) isn’t just about picking a product that looks right — it’s about finding the right fit for your lifestyle, needs, and goals. Whether you’re an NDIS participant, a carer, or a health professional supporting a client, a well-planned purchase ensures safety, comfort, and value for money.
Many people rush into buying assistive devices without proper assessment, only to find out later that it’s uncomfortable, hard to use, or not covered by funding. That’s why having a step-by-step checklist can help you make the most informed and confident decision possible.
If you’re just starting your journey, explore our Assistive Tech Hub Store to get a sense of what types of devices are available — from mobility aids to home care essentials.
Step 1: Identify Your Needs and Daily Challenges
Start by asking: What do I really need help with?
Understanding your daily struggles helps narrow down the type of assistive technology suitable for you — whether it’s mobility aids, bathroom safety equipment, or smart home solutions.
Tip: Keep a short daily log of your routines and challenges. This helps you and your support team identify where an assistive device can make the biggest difference.
You can also check our NDIS assistive technology guide for more ideas on matching devices with specific needs.
Step 2: Consult Professionals (OTs, Physiotherapists, Carers)
Before making any purchase, seek advice from a qualified professional. Occupational Therapists (OTs), Physiotherapists, and Support Coordinators can assess your condition, recommend suitable products, and ensure you meet NDIS or aged care funding requirements.
These professionals can also guide you through:
- Correct sizing and setup
- Compatibility with your living environment
- Proper use and maintenance of the device
You can also reach out to our team through the Contact Us page for recommendations or to book a consultation before purchasing any device.
Step 3: Explore NDIS and Aged Care Funding Options
Did you know that you may not need to pay for your assistive technology out of pocket?
If you’re an NDIS participant, funding for assistive tech may be included under Capital Supports. For older adults, My Aged Care or other community programs may provide funding for eligible equipment.
Before buying, confirm:
- If your item is covered under your plan
- Whether you need quotes or assessments
- Approved suppliers under your funding body
At Assistive Tech Hub, we can help you navigate your funding options and provide formal quotes for your NDIS assistive tech purchases.
Step 4: Compare Products and Features Carefully
Not all assistive devices are created equal. When comparing options, consider:
- Weight and portability: Choose lightweight but sturdy designs.
- Adjustability: Can it be customized to your comfort or body size?
- Material and durability: Is it built for long-term use?
- Ease of maintenance: Can it be cleaned or serviced easily?
Browse our mobility aids collection or daily living aids to see comparisons and descriptions that highlight these important features.
Step 5: Request a Home Trial or Demonstration
Whenever possible, try before you buy. A home trial or in-store demo allows you to test the equipment in your own environment — making sure it fits your space and meets your expectations.
Assistive Tech Hub offers free in-home trials and a disability-friendly showroom, where clients can experience different mobility aids firsthand.
This ensures that what you choose truly meets your comfort and accessibility requirements.
Step 6: Check Warranty, Returns, and Servicing Policies
Before finalizing your purchase, double-check the warranty period, return policy, and availability of replacement parts or servicing.
Ask these questions:
- How long does the warranty last?
- Who should I contact if the device breaks down?
- Are spare parts or repair services available locally?
At Assistive Tech Hub, all our products are backed by clear warranty and after-sales support, which you can learn more about by visiting our service support page.
Step 7: Ask About Training and Ongoing Support
Even the most advanced device can feel intimidating at first. Make sure you or your carer receive proper training on how to use, adjust, and maintain it safely.
Some suppliers also offer after-sales support — including troubleshooting and re-adjustments — so don’t hesitate to ask about it.
We provide ongoing assistance and training support after every purchase. Simply reach out via our Contact Us form if you need help understanding or operating your new device.
Step 8: Confirm Delivery and Installation Requirements
Large or powered equipment — such as hoists, lift chairs, or electric wheelchairs — may require professional delivery and setup.
Before purchase, check:
- Delivery timeframes and installation fees
- Whether your home needs modifications (e.g., ramps, wider doors)
- If professional setup is included
Assistive Tech Hub provides doorstep delivery and installation assistance for selected products. You can learn more about this by browsing our delivery information page or contacting our support team.
Step 9: Review Feedback from Other Users
Real-world experiences matter. Reading user reviews or asking others in your community can help you understand how the device performs day-to-day.
Look for feedback on:
- Comfort and ease of use
- Durability
- Customer service from the supplier
You can read authentic customer feedback directly on our product pages to see how our equipment performs in real homes and care settings.
Step 10: Make an Informed Decision with Confidence
Once you’ve gone through all these steps — assessed your needs, sought expert advice, compared options, and understood policies — you’re ready to make a confident, informed choice.
The right assistive technology can transform daily life by improving independence, comfort, and safety. Take your time, follow this checklist, and choose a product that truly supports your goals.
Conclusion: A Smarter Way to Buy Assistive Technology
Planning your purchase doesn’t just save money — it ensures your device enhances your quality of life for the long run.
At Assistive Tech Hub, we don’t just sell products; we guide you through every step of the process. From professional advice and free in-home trials to reliable after-sales support, our goal is to help you make the right choice with confidence.
✅ Browse trusted solutions in our Store
📞 Contact Us to discuss equipment trials or personalised recommendations.
Key Takeaways:
- Careful planning ensures safety, comfort, and long-term value.
- Professional guidance helps avoid costly mistakes.
- Home trials and after-sales support make your investment worthwhile.
