Shopping centres that provide mobility aids like wheelchairs, mobility scooters, and powered chairs offer a more inclusive shopping experience. However, offering these services is only effective if the equipment is well-maintained and safe to use. Poorly serviced devices can lead to breakdowns, injuries, and frustrated shoppers.
At Assistive Tech Hub, we help malls and retailers keep their assistive technology reliable. Here are simple, actionable maintenance tips to ensure your mobility equipment stays in top condition.
Why Regular Maintenance Is Critical
Mobility equipment in shopping centres is used daily by multiple shoppers. Without routine checks:
- Scooters and powered wheelchairs can lose battery life or stall mid-trip.
- Dirty or damaged devices increase the risk of accidents.
- Shoppers may lose trust in your services, reducing repeat visits.
A regular maintenance plan ensures your mall is safe, reliable, and disability-friendly. It also extends the lifespan of your equipment, saving on costly replacements.
Daily vs Weekly Upkeep Checklist
Daily Checks:
- Ensure all mobility devices are fully charged.
- Inspect wheels and brakes for visible damage.
- Clean high-touch areas like armrests and handles.
- Confirm devices are ready for immediate use.
Weekly Checks:
- Check battery health and connections.
- Test horns, lights, and controls on powered chairs and scooters.
- Tighten any loose screws or joints.
- Record usage and any reported issues in a simple logbook.
Common Issues and How to Spot Them Early
Shopping centre staff should be alert for:
- Sluggish movement or sudden stops – often a battery or motor issue.
- Squeaky or stiff wheels – may indicate dirt buildup or a need for lubrication.
- Error lights or unresponsive controls – electrical problems that need service.
- Visible cracks or seat wear – can affect user safety and comfort.
Catching these early prevents costly repairs and keeps your shoppers happy.
Cleaning and Battery Care Best Practices
- Use mild cleaners for frames and seats. Avoid water near electronics.
- Store devices in a cool, dry space when not in use.
- Charge batteries after every use, but avoid overcharging.
- Rotate devices if you have several to ensure even wear and usage.
When to Replace or Upgrade Equipment
Even with proper care, all mobility devices wear out over time. Signs it may be time to replace or upgrade include:
- Frequent battery replacements or motor failures.
- Frames or seats that can’t be safely repaired.
- Increased downtime and repair costs.
Investing in newer, lightweight models improves user experience and ensures compliance with Australian accessibility standards.
At Assistive Tech Hub, we provide powered wheelchairs, mobility scooters, and spare parts designed for retail and mall use. Explore our mobility solutions or contact our team for expert advice.
FAQs
- How often should mall mobility aids be serviced?
Basic checks should be daily, with a professional inspection every 3–6 months. - Can staff handle all maintenance tasks in-house?
Staff can do basic cleaning and battery checks, but motor or electrical issues need a technician. - How long do mobility scooter batteries last?
On average, 12–18 months, depending on usage and proper charging habits.
Keep Your Mall Mobility-Ready
Routine maintenance keeps your assistive technology safe and reliable for every shopper. It improves customer satisfaction, prevents unexpected breakdowns, and protects your investment.
Need help maintaining your equipment?
Contact our support team today or browse our mobility solutions to upgrade your fleet.
