Which Airline is Best for Wheelchair Accessibility in Australia?
When it comes to air travel, comfort, safety, and dignity matter—especially for those using wheelchairs. Not all airlines are created equal when it comes to mobility support, but Australia has few that cater well to wheelchair users. So, which airline is the best for wheelchair accessibility in Australia?
Qantas generally leads the way with its comprehensive services, but Virgin Australia, Jetstar, and Rex also offer valuable options depending on your needs and destination.
Whether you’re flying across the country or planning a quick trip interstate, this guide will walk you through the top airlines for wheelchair users in Australia—what they offer, what to expect, and how to prepare.
And if you’re looking for travel-friendly mobility equipment, check out our selection of lightweight and airline-approved wheelchairs in our Store.
Qantas: Australia’s Most Accessible Airline
Qantas sets the standard in Australia for inclusive travel. From the moment you book your flight, you can access dedicated assistance services for wheelchair users.
What Makes Qantas Stand Out:
- Priority check-in, boarding, and disembarkation
- Use of airport wheelchairs and trained staff to assist with transfers
- Complimentary transportation for up to two mobility aids
If you’re travelling with a power wheelchair, Qantas supports battery-operated devices and offers clear guidelines on how to prepare your equipment. They even have a Disability Access Facilitation Plan to ensure consistency across their domestic and international services.
Their staff are generally well-trained, and many customers report positive, respectful treatment from both check-in and cabin crews.
Tip: Qantas flights usually have aisle wheelchairs and accessible lavatories on board. Just make sure to notify the airline at least 48 hours in advance.
Virgin Australia: Reliable and Consistent Support
Virgin Australia offers a balance of affordability and accessibility. The airline allows passengers to travel with up to two mobility aids at no extra cost and provides support throughout the journey.
Key Accessibility Services:
- Special assistance request form available online
- Staff trained in mobility handling and customer care
- Use of aisle wheelchairs during boarding and disembarking
Virgin makes things easier by offering a streamlined booking and notification process for those needing assistance. Whether you use a manual wheelchair or a battery-powered one, Virgin has guidelines to ensure your gear is safely transported.
If you’re using a compact model like our Carbon Fibre Power Wheelchair, Virgin’s services are more than accommodating.
Jetstar: A Budget Airline That Makes an Effort
Jetstar might be a low-cost carrier, but it still delivers when it comes to wheelchair support. That said, the level of assistance isn’t as hands-on as Qantas or Virgin, so you’ll want to plan ahead and be proactive.
What You’ll Get with Jetstar:
- Free carriage of two mobility aids
- Basic in-terminal wheelchair assistance
- Lightweight manual chairs can be checked or carried on (depending on the model)
Jetstar doesn’t offer aisle chairs or onboard assistance during flight, so if you need help with in-flight movement, bring a travel companion.
Also, if your power wheelchair runs on lithium batteries, it must meet specific size and packaging requirements. Our Carbon Fibre Power Wheelchair is ideal for Jetstar’s compact storage compartments and meets most airline battery safety standards.
Rex Airlines: Great for Regional Accessibility
If you’re flying to regional destinations across Australia, Rex (Regional Express) might be your go-to. Their smaller planes and personalised service make for a more relaxed experience, especially for travellers with additional needs.
What Rex Offers:
- Trained staff who personally assist you through check-in, boarding, and disembarking
- Acceptance of wheelchairs and mobility devices as part of the free baggage allowance
- Friendly, regional-focused crews who often go the extra mile
While Rex doesn’t operate large aircraft with onboard accessibility features like aisle chairs or accessible lavatories, their on-ground support often feels more personal and attentive than some larger carriers.
For rural travellers, Rex is a great option when you need hands-on help in smaller airports.
Travel Tips for Wheelchair Users Flying in Australia
Here are some practical things to keep in mind before your trip:
Pre-Flight Checklist:
- Notify the airline about your mobility needs at least 48 hours before departure
- Check wheelchair size and battery requirements (especially for electric chairs)
- Clearly label all parts of your wheelchair, especially detachable ones
- Pack any essential tools or chargers in your carry-on
- Print out manufacturer documents for your power wheelchair’s battery type
If you’re not sure which model of wheelchair is airline-compliant, our team can help. Reach out to us via our Contact Us page, and we’ll guide you through the best travel-friendly options.
Flying with Power Wheelchairs
Travelling with a power chair requires a bit more preparation, especially when flying with lithium batteries.
Airline Rules for Power Chairs:
- Most airlines allow two mobility aids to be checked for free
- Battery size and type (dry-cell, lithium-ion) must meet strict guidelines
- Power chairs often need to be turned off and have exposed terminals taped or covered
We recommend models like our Carbon Fibre Power Wheelchair because it’s lightweight, foldable, and airline-ready. Its design fits most storage dimensions, and the lithium battery is compliant with aviation safety regulations.
Assistive Tech Hub: Supporting You Before You Fly
At Assistive Tech Hub, we understand that accessibility doesn’t end at the airport. That’s why we offer:
- Compact, foldable, and airline-compliant mobility products in our Store
- Support for care homes and facilities through our Wholesale options
- One-on-one help choosing equipment that suits your travel plans and airline requirements
We’re not just a retailer—we’re a support system for people with mobility needs, whether they’re at home or 30,000 feet in the air.
Conclusion: Fly Smarter with the Right Airline and Gear
So, what’s the verdict? The best airlines for wheelchair accessibility in Australia are:
- Qantas, for full-service accessibility and staff training
- Virgin Australia, for consistency and good onboard support
- Jetstar, for affordable, entry-level accessibility
- Rex, for warm, regional travel experiences
No matter where you’re headed, knowing what to expect (and having the right mobility gear) makes all the difference.
Planning a trip soon? Check out our range of travel-ready mobility products at Assistive Tech Hub.
