More Australians with mobility needs are travelling by plane, train, and bus. It is great to see, but accidents can happen. Sometimes, wheelchairs get damaged or lost along the way, especially power chairs.
With the right preparation, you can travel with more confidence. At Assistive Tech Hub, we help you stay mobile wherever you are headed.
1. Understanding the Risks
1.1 How Wheelchairs Get Damaged or Lost
- Mishandling by airport or transport staff.
- Storing in the wrong cargo areas.
- Lack of staff training on mobility equipment.
1.2 Common Types of Damage
- Broken joysticks
- Bent frames
- Flat or broken wheels
- Damaged or disconnected batteries
2. How to Prepare Before You Travel
2.1 Take Photos and Keep Records
Before you travel, take clear photos of your wheelchair from all sides. Keep:
- Receipts
- Model and serial numbers
This will help if you need to file a claim.
2.2 Register Your Wheelchair with the Airline
Let the airline know you are bringing a power wheelchair. Provide the weight, size, and any special handling instructions.
Looking for a travel-friendly option? Our Carbon Fibre Power Wheelchair is lightweight and airline-approved.
2.3 Pack Essentials in Your Carry-On
Pack important parts and tools in your hand luggage, such as:
- Cushions
- Joystick
- Charger
- User manual
You can also use a protective cover or padded bag. These are available in our Assistive Tech Hub Store.
3. What to Do If Your Wheelchair is Lost or Damaged
3.1 Report It Straight Away
Go to the customer service desk and report the issue. Ask for a Property Irregularity Report (PIR) or similar form.
3.2 File a Formal Complaint
Send a written complaint to the airline’s mobility support team. Include:
- Photos of the damage
- Receipts
- A full description of what happened
3.3 Request a Temporary Wheelchair
Airlines must offer a temporary wheelchair. It may not be powered, but it will help you move around while waiting for repairs.
4. Your Rights and Compensation
4.1 Know Your Rights
Under international rules like the Montreal Convention, you have the right to:
- Repair or replacement of damaged mobility aids
- Support from the airline
4.2 Check Your Insurance
Travel insurance often covers mobility equipment. Some home contents insurance policies may also help.
4.3 Review Airline Policies
Each airline has different policies. Read them carefully before you travel. If you need help, Contact Us.
5. Emergency Help Options
5.1 Need a Replacement Quickly?
If you are stranded without your wheelchair, contact Assistive Tech Hub. We can give advice or arrange fast delivery of replacement equipment.
5.2 Renting a Wheelchair
Temporary wheelchairs may be available through local suppliers. We can guide you through your options.
6. Repairing Your Wheelchair
6.1 Finding a Repair Service
Ask airport or station staff for help finding a local repair shop. Or call us for advice.
6.2 Checking for Damage
Look carefully at:
- Controls and joystick
- Frame and structure
- Wheels and tyres
- Motor and battery
If the power systems are damaged, get a professional to check it.
7. Tips for Easier Travel in the Future
7.1 Use a Travel-Friendly Wheelchair
Some chairs are better for travel. Our Carbon Fibre Power Wheelchair is designed for easy transport and extra durability.
7.2 Label Your Equipment
Clearly label your wheelchair and parts with:
- Your name and phone number
- “Mobility Equipment” and “Fragile” stickers
7.3 Notify Airlines Early
Let your airline know about your needs before you travel. Ask about:
- Gate-check options
- Priority handling
- Hand-delivery at arrival
Final Thoughts
Travelling with a wheelchair is exciting but being prepared is important. Understanding your rights and planning ahead can save you stress if something goes wrong.
Need support or quality mobility gear?
Visit the Assistive Tech Hub Store or Contact Us. We are here to keep you moving.
